Troubleshooting Guide for Keurig Coffee Makers

Many of today’s coffee makers, including Keurigs, contain computer screens, sensors, and other delicate components that can easily malfunction.

The following guide will help you troubleshoot some of the most common issues affecting Keurig coffee makers.

1. My Keurig Will Not Turn On:

The first step is to make sure that the machine is plugged in. If so, unplug and replug your Keurig and press the power button. If that still doesn’t work, try plugging your machine into a different outlet to see if that resolves the issue. It is also a good idea to make sure that all of your circuit breakers are in the “on” position.

If your machine still does not power on, you should contact Keurig customer care.

2. My Keurig Turns On But Won’t Brew Coffee:

There are several problems that may keep your machine from brewing.

  • If you use your machine regularly, it may need to be descaled to remove calcium buildup.
  • Grounds may be clogging the dispensing line. These can usually be removed using a paper clip or by using a straw to blow air through the line.
  • Air bubbles trapped in the machine may be interfering with the brewing. This situation can normally be corrected by powering off and unplugging your Keurig, filling the water reservoir, and then giving the machine a couple of gentle shakes.
  • Some of the machine components may not be aligned and seated correctly.
  • Make sure that you are giving your Keurig plenty of time to warm up before attempting to brew.

Read More: Best Keurig Coffee Makers

3. My Keurig Does Not Brew a Full Cup:

This problem is most likely caused by a clogged water line. The follow steps will help you troubleshoot a situation where your Keurig only brews a half cup of coffee.

  • Make sure that the water reservoir has sufficient water and follow the steps for removing air bubbles from the line.
  • Make sure that the vibrations from the machine have not dislodged the magnet on the water reservoir.
  • Wipe off the puncture needle to remove any grounds or debris.
  • Run your Keurig through a few brew cycles using only water to try to flush the lines and coffee outlet.
  • If the above steps do not solve the problem, try descaling your machine following the manufacturer’s instructions for your model.

4. My Keurig Leaks:

This usually occurs when the gasket that surrounds the puncture needle does not form a complete seal with K-cup. This allows the incoming water and grounds to seep out and create a mess all over your counter. You should try replacing or realigning the gasket by moving it down a quarter inch so that it creates a tight seal between the puncture needle and the K-cup.

5. My Keurig Turns On or Off By Itself:

If your machine starts brewing on its own, you may have inadvertently set the built-in timer. You should consult the operator’s manual for your particular Keurig model for instructions on deactivating the timer.

The Keurig Mini is set to turn off automatically after 90 seconds of inactivity. You can start it again by pressing the “Power” button.

The Keurig Elite will switch off two hours after brewing if the green “Auto Off” light is illuminated. You can deactivate this feature by pressing the “Auto Off” button until the green light is no longer illuminated.

The “Auto Off” feature of the Platinum and Special Edition models can be deactivated through the menu. You do this by pressing the small cup button on the left until it says “off.”

6. My Keurig Coffee Tastes Funny:

If you have not switched coffee brands, this is probably an indication that your machine needs to be descaled. The more advanced models alert you when it is time for descaling; however, you may need to do it even more often if your machine gets heavy use.

7. There Are Grounds in My Keurig Coffee:

This is usually a sign that there are grounds on the exit needle. To remedy this, remove the pod holder assembly and detach the funnel. You can then insert a paper clip into the exit needle located at the bottom of the pod holder assembly to remove any grounds or debris. The needle is sharp, so you should avoid touching it with your fingers.

If you are brewing with a refillable K-cup filter, be sure that you only use coarse ground coffee. This will prevent the grounds from passing through the mesh filter.

8. My Keurig Will Not Pump Water:

The first step is to “burp” your Keurig. To do this, you should power off and unplug your machine and remove the detachable drip tray and water reservoir. Next, give your Keurig a firm slap midway up the side of the machine where the water reservoir attaches to the body. Do not forget to hold the machine on the other side so that it does not get knocked over.

Keurig Water Reservoir

Replace the drip tray and water reservoir and run a brew cycle using water only. If this does not work, you should contact Keurig customer service.

9. My Keurig Will Not Stop Pumping Water:

You can try to fix the problem with the following steps.

  • Turn off and unplug the machine.
  • Remove the water reservoir.
  • Turn the water reservoir upside down and give it a few shakes and taps on the bottom.
  • Replace the water reservoir and attempt a brew cycle.

Descaling your machine may also help solve the problem. If this does not work, contact Keurig customer service.

10. My Keurig Will Not Dispense Water:

Your Keurig can take up to three minutes to preheat. If you try to rush the process, your machine will not brew properly. If your Keurig will not dispense water after being allowed to preheat, follow these troubleshooting steps.

  • Make sure that there is adequate water in the reservoir and that the reservoir is firmly attached to the unit.
  • Make sure that the handle is in place and that the brew settings screen is showing.
  • Make sure that you have pressed “Brew.”

If nothing happens after five minutes, contact Keurig customer service.

11. My Keurig 2.0 Touch Screen Is Not Working:

This is a very common problem with the latest generation of Keurig brewers. There is little that you can do other than to unplug and plug the brewer in again. If it only happens once or twice, it may just be a temporary glitch.

Keurig 2.0 Touch Screen

If the problem persists, you should contact Keurig customer support.

12. My Keurig Has a “Water Under Pressure” Error Message:

This is usually a sign that the exit needle is clogged. Try removing the pod assembly and cleaning the exit needle with the tip of a paper clip. If this does not solve the problem, you should contact Keurig customer support.

13. How Do I Unclog a Keurig?

The needle that pierces your K-cups is hollow and can easily become clogged. When this happens, the water will drip through slower than normal. The problem is easily solved with a paper clip and a little vinegar.

  • Lift the lid like you were going to insert a K-cup.
  • The piercing needle is located on the underside of the lid.
  • Insert a paper clip or toothpick into the opening in the needle to loosen any grounds or debris.
  • Fill the water reservoir with vinegar and press brew.
  • Shut off the machine just before it would start to drip and allow it to sit overnight.
  • The next morning, press brew so that the machine can finish the cycle.
  • Repeat the brew cycle until the water reservoir is empty.
  • Run several cycles of clear water through the machine to remove any vinegar residue.

14. My Keurig Has a “Prime” Error Message:

A “Prime” error message on a Keurig brewer indicates that the machine is unable to access the water in the reservoir to prepare the boiler unit for brewing coffee. A common cause of this problem is an air pocket that blocks the flow of water between the reservoir and the pump intake.

  • The first step is to unplug your brewer, empty and refill the reservoir, and plug the machine back in after allowing it to sit for a few minutes. This can help break-up the air bubble so that the water can flow properly.
  • Before you refill the reservoir completely, you can also try pressing the check valve on the underside of the reservoir. You should do this over the sink with a small amount of water in the reservoir.

15. How Do I Descale My Keurig?

Start by powering off your Keurig, emptying the water reservoir, and removing the water filter.

Pour a bottle of descaling solution into the water reservoir and add water to the max fill line. Make sure that the pod holder is empty, place a cup under the dispenser, and power on the machine.

Select the 8-ounce brew size and press “Brew.” Discard the contents of the cup and repeat the process until the reservoir is empty or you get the “Add Water” message.

Let the machine cool for 30 minutes with the power on. Wash the water reservoir thoroughly and perform as least 12 cleansing brews to remove any vinegar residue from the brewer.

16. My Keurig Has an “Add Water” Error Message:

Start by making sure that the water reservoir is filled to the max fill line and that it is securely in place. If this does not work, try washing the reservoir thoroughly. Refill the clean reservoir and return it to the machine. If the problem persists, contact Keurig customer service.

17. How Do I Reset My Keurig?

One downfall of Keurig brewers is that there is not a simple reset button or procedure. In many cases, your best option is to contact Keurig customer support for assistance.

If your Keurig is displaying a “Not Ready” message, follow these steps to try to reset the system.

  • Remove the water reservoir.
  • Unplug the machine and wait for approximately five seconds.
  • Plug in the machine. You should get the “Add Water” message.
  • Replace the water reservoir.
  • Hit the menu button rapidly until you see “Menu” at the bottom of the screen.
  • Try to brew as you normally would.

You can also try the following method.

  • Power off and unplug the machine.
  • Wait approximately five seconds.
  • Plug in the machine as you press and hold the power button.
  • Try to brew a cup of coffee as normal. You may have to repeat the procedure several times.

18. How Long Is a Keurig Warranty?

Keurig warrants their machines for normal home use for one year from the purchase date. If your machine should fail during that time, Keurig will repair or replace the machine at no cost to you.

The warranty does not cover abuse or misuse of the machine, damages caused by anyone attempting to service the machine other than an authorized service provider, use of non-Keurig parts, or incidental or consequential damages resulting from a defective machine.

19. How Do I Contact Keurig Support?

For warranty service or questions regarding your machine, you should contact the Keurig customer service phone number, which is 1-866-901-2739. Customer service agents are available at this number from 7 a.m. until midnight EST seven days a week. If you need to return your machine for service, it is important to contact customer service first to obtain an “Authorization to Return Number.” If you attempt to return your machine without this number, Keurig will return it to you without servicing
You can also contact Keurig support through their online contact form or by mail at the following address.

Keurig Green Mountain, Inc.
53 South Avenue
Burlington, MA 01803

20. How Do I Find an Authorized Keurig Repair Center?

You should contact Keurig at 1-866-901-2739. Keurig’s customer support department will give you instructions for mailing in your machine for repair or the location of your nearest authorized repair center. Attempting to repair your Keurig yourself or by taking it to an unauthorized repair center could invalidate your warranty.

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20 thoughts on “Troubleshooting Guide for Keurig Coffee Makers”

  1. I have a Keurig 2.0 and the screen stopped working so I did the troubleshooting and it still did not work so I called the support line and said all the could do was offer me a 20% discount and i was not interested in that because I’ve only had this product for six months and sence I didn’t have the receipt that’s all she could do so I’m not very happy with Keurig!

    • My keurig belonged to my late brother in law byt recently it just isnt heating water I can’t afford to send it in for repairs I have tried unplugging it numerous times cleaned I turn itbon starts with water constantly going thru but it is cold water can I please get some answers on what I can do to fix this

  2. My Keurig takes so long to brew a cup of coffee. It will start pumping and does pump but the water drips, and drips, and drips. It says brewing, hot. Do not lift and shows the drip on the display. I have changed the filter, descaled it, and cleaned the grounds. What else can be done?

  3. Hi there
    I just bought a used keurig compact K35 but it was new in box he said
    I filled up the water resavoir and turn it on and over night all the water in system and resavoir drained out onto my counter
    I noticed there is something in the middle of the resavoir is there a part missing
    I’m not sure why it is draining on me
    Is it broken?

  4. This is the 2nd single cup Keurig where you pour the water needed (6-12oz) and they both do the same thing. We fill the water to amount desired (10oz) and put in pod close lid and touch large button on top. It drains an ounce or so and shuts off, I lift the pod lid and repeat. I have to do this several times before it’ll brew a cup. And most times it’s just warm coffee when done.

  5. my keurig 2.0 is telling me it doesn’t recognize the pod i am using when i am trying to just use hot water. so i have to open and close a few times to make it operational. it happens all the time in the past 2 months. it also has been fussy about brewing a full cup when it can i fix this?

  6. I have a Keurig 2.0 and the screen stopped working so I did the troubleshooting and it still did not work so I called the support line and said all the could do was offer me a 20% discount or I could send it back in for repair. I was not interested in that because I’ve only had this product for six months and since I didn’t have the receipt that’s all he could do so I’m not very happy with Keurig! My daughter and son-in-law had 3 in one year and will never buy another one!

  7. I have a Keurig 155. My problems is that once you brew a cup of coffee, it keeps recycling the picture of coffee beans, shows how the filter works and goes back to the pictures of coffee beans. I keeps doing this. I have to turn it off and and wait and keep turning it off and then it gives me the pictures of how to brew the coffee, I get a cup of coffee, then it starts the recycling of pictures and the only way to stop it is turn it off. SUGGESTIONS?

  8. My K35 has all lights on, Customer service is zero help, no offer on any solution without a receipt. Mine is 1 and a half years old, I wish I would have read reviews before I bought it.

    Disappointed Customer

  9. Doiry to say but there are no fixes for Keurig coffee makers. I have gone through this for years. It will last until the warranty runs out, though this last one lasted 3 years with multiple daily uses. The only thing to do is call the number, complain, get transferred and finally told theydont repair, but only replace for 20% off, no more. They can be disassembled (check YouTube) for electronic components and recycled that way. Planned obsolescence is no longer an option in this plastic filled and polluted world. Still, I bought a Black & Decker coffee maker that offers many more options and will accept all brands of pods. I love the idea of the Keurig, but too much plastic waste what with the pods and the irreparable machines.

  10. I have a Keurig 2.0 and have a problem with it leaking after cup is made and starts to reheat. It seemed to have started happening once I descaled it. Contacted customer service and tried all fixes they suggested. It is still leaking and they are saying they will give me 20% off a new one. It was less then two years old and only used for summers as it is in a beach house. Not happy with this.

  11. If your problem is with the newer Kuerig Mini released in the past year, where the water only pumps about an ounce at a time, troubleshooting won’t work. There have been many reports of this frustrating issue.

    I contacted Keurig Customer Service at 866-901-2739 (available 24 hours a day 7 days a week). After finding out all the troubleshooting steps I had done they immediately agreed to replace the Keurig and told me to throw the other one away. There was an internal glitch with the electronics in the earliest versions of this model that has now been fixed.

    Please don’t waste your time trying to fix this issue. Troubleshooting guides with instructions for disassembling the Kuerig to unclog the line are referring to a different model than the one with this unique internal issue.

  12. My new Kenrig K has stopped pumping water. The dripping water in the reservoir is hot, but doesn’t drip but a few drops. HELP!!!!

  13. I purchased a keurig k duo today…got it home set it up and it keeps saying add water.(the reservoir is full)..I have taken reservoir off and put back on several times…unplugged and plugged back in…it won’t even heat the water. I called customer service..the guy told me to take back to store…ugh what a pain…and what if I exchange it for a different o e and it does the same thing

  14. I have had my Keurig close to a year. The reservoir is in the back with on button, and 3 sizes to choose from. Every time I clean it all the buttons come on and stay on for over 4 hours. I unplugged it but it still showed all the buttons lit up when I plugged it back it in. Frustrating. If it doesn’t work in the morning I may have to look for another one. Close enough to holidays I may wait for a black Friday sale. These pots should last longer than a year. I had a different brand and it quit pumping before a year was up. This is nuts!

  15. The 1-866-901-BREW help number was very helpful! However, after 45 minutes of me unplugging and re-plugging in the brewer with it starting with a black scree in off position, that would simply pump cold water continually in preheat mode until it would finally turn off and go back to off screen, it finally started working when I had the company tech on the phone!!!!
    Anyway, she said I needed to clean out the needle ports (I assume the places where it might get coffee grounds stuck) and de scale with white vinegar per instructions found on website in video form.
    But for now after multiple resetting attempts by plugging, and unplugging, and taking the reservoir off and turning the unit upside down and spanking it like a newborn, and smacking it down a few times on the counter top, then leaving it unplugged for about five minutes, it finally started working, somehow….perhaps God was saying yes to my prayers that I get it working! He’s said yes a lot of times in other jams. And that was about the first thing I did was ask him to help me get it going…not for me, but for my wife. I don’t even drink coffee! ?
    Anyway, the number Peter supplied works and they are sending me out a needle cleaning accessory for free and the unit is surely out of warranty, so Kuerig is awesome as far as I am concerned!


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